Shipping policy

SHIPPING POLICY

Last updated: October 20, 2026

Thank you for shopping with MimoBabys. This policy explains how and when your order will be shipped and delivered.

1. FREE SHIPPING

We offer free standard shipping on all orders to the United States, the United Kingdom and Spain. There is no minimum order value.

2. ORDER PROCESSING TIME

All orders are processed within 5 to 10 business days (Monday to Friday, excluding public holidays) after payment has been confirmed. During this time, your order is prepared, quality-checked and packed. Orders placed on weekends or holidays begin processing on the next business day.

During peak periods, such as Black Friday or the holiday season, processing may take slightly longer. We will contact you if there is any significant delay with your order.

3. ESTIMATED DELIVERY TIMES

Once your order has shipped, estimated delivery times are:

- United States: [X to Y] business days
- United Kingdom: [X to Y] business days
- Spain: [X to Y] business days

Total estimated time from order to delivery is the processing time plus the delivery time. These times are estimates and are not guaranteed. Delays may occur due to carrier capacity, customs inspections, weather or other circumstances beyond our control.

4. ORDER TRACKING

As soon as your order ships, you will receive a shipping confirmation email with a tracking number and a link to follow your package. Please allow 2 to 4 business days for tracking information to update after you receive it.

5. SHIPPING ADDRESS

Please make sure your shipping address is complete and correct when placing your order, including your apartment or unit number and postal code. We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice a mistake in your address, contact us as soon as possible. We can update it as long as your order has not yet shipped. If a package is returned to us because of an incorrect or incomplete address, we can reship it once you have paid the new shipping cost.

6. CUSTOMS, DUTIES AND TAXES

Your order may be subject to import duties, taxes or customs fees, depending on the regulations of your country. Any such charges collected at checkout are included in your order total. Where they are not collected at checkout, they may be charged by your local authorities or by the carrier on delivery, and are the responsibility of the customer. Refusing to pay these charges may result in your package being returned or destroyed, in which case shipping costs and duties are not refundable.

7. LOST, DELAYED OR STOLEN PACKAGES

If your package has not arrived within the estimated timeframe, or tracking shows it as delivered but you have not received it, please:

1. Check with neighbors, building reception or any safe place where carriers usually leave packages.
2. Contact your local carrier office with your tracking number.
3. If you still cannot locate it, email us within 14 days of the estimated delivery date and we will open an investigation with the carrier.

If the carrier confirms that the package was lost in transit, we will send you a replacement or a full refund. We are not responsible for packages that tracking confirms were delivered to the address provided, or for packages stolen after delivery.

8. DAMAGED PACKAGES

If your order arrives damaged, please contact us within 5 days of delivery with your order number and photos of the item and packaging, as described in our Refund and Return Policy.

9. CONTACT US

If you have any questions about shipping, please contact us:

MimoBabys
Email: mimobabysoficial@gmail.com