Refund policy
REFUND AND RETURN POLICY
Last updated: October 20, 2026
Thank you for shopping with MimoBabys. We want you and your little one to love your purchase. Please read this policy carefully before placing an order. It applies to all orders placed on our website.
1. OUR 90-DAY RETURN WINDOW
You may request a return within 90 days of the date your order was delivered. To be eligible for a return:
- The item must be unused and in the same condition in which you received it.
- It must be returned in its original packaging, with all parts and accessories included (including the padded pouch).
- You must provide your order number as proof of purchase.
Because this is a baby product, for hygiene and safety reasons we cannot accept returns of items that have been used, washed or show signs of wear.
2. YOUR STATUTORY RIGHT OF WITHDRAWAL (EU AND UK CUSTOMERS)
If you live in the European Union or the United Kingdom, you have the legal right to cancel your purchase within 14 days of receiving it, without giving any reason. To exercise this right, send us a clear statement by email (see section 11) before the 14-day period ends.
You may handle and inspect the product as you would in a shop to establish its nature, characteristics and functioning. If the product has been handled beyond what is necessary for that purpose, we may reduce the refund to reflect the loss in value. Our 90-day return window is offered in addition to, and does not replace, this statutory right.
3. HOW TO START A RETURN
Please do not send any item back without contacting us first. To start a return:
1. Email us at mimobabysoficial@gmail.com with your order number, the reason for the return, and photos of the item and its packaging.
2. Within 2 business days, we will reply with your return authorization, instructions and the return address.
3. Ship the item to the address we provide, using a trackable shipping service, and send us the tracking number.
Items sent back without prior authorization, or sent to any address other than the one we provide, cannot be accepted or refunded.
4. RETURN SHIPPING COSTS
You are responsible for the cost of return shipping, unless the item arrived damaged, defective or incorrect (see section 5). We recommend using a trackable service, as we cannot be responsible for returns lost in transit.
5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it arrives. If your item arrives damaged, is defective, or is not what you ordered, please contact us within 5 days of delivery so we can resolve it as quickly as possible. Please include:
- Your order number.
- Clear photos of the item, the damage or defect, and the packaging.
Once we have verified the issue, we will send you a free replacement or issue a full refund, at no extra cost to you.
This does not affect your statutory rights. If you live in the EU or the UK, you remain protected by the legal guarantee of conformity that applies in your country.
6. REFUNDS
Once we have received and inspected your return, we will notify you by email whether your refund has been approved.
Approved refunds are issued to your original payment method within 14 days. We may withhold the refund until we have received the item back, or until you have provided proof that you have shipped it, whichever happens first. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.
Refunds are issued in the currency in which you paid. We are not responsible for any differences caused by exchange rate fluctuations or by fees charged by your bank.
7. NON-RETURNABLE ITEMS
The following cannot be returned or refunded:
- Items that have been used, washed or show signs of wear.
- Items damaged through misuse, accidents or failure to follow the care instructions.
- Items not in their original condition or packaging, or with missing parts.
- Items for which a return is requested more than 90 days after delivery.
8. EXCHANGES
We only replace items that arrive damaged, defective or incorrect. If you would like a different item, please return the original following this policy and place a new order.
9. ORDER CANCELLATIONS
You can cancel your order free of charge before it has been shipped by emailing us with your order number. Once your order has shipped, it can no longer be cancelled, but you may return it under this policy.
10. LATE OR MISSING REFUNDS
If you have not received your refund within the time stated above, please first check with your bank or card issuer, as processing times vary. If you still have not received it, contact us and we will help.
11. CONTACT US
If you have any questions about this policy, or wish to start a return, please contact us:
MimoBabys
Email: mimobabysoficial@gmail.com